Privacy policy

At our e-commerce store, we are committed to protecting your privacy. This Privacy Policy describes how The Glow Room (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Please read this statement carefully to understand our practices regarding your personal information.

Information We Collect:
When you visit our website or make a purchase, we may collect certain personal information from you, including your name, email address, shipping address, billing address, phone number, and payment details.
We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior through the use of cookies or similar technologies. This information is collected to enhance your browsing experience and improve our website's functionality.

Use of Your Information:
We use the personal information you provide to process your orders, fulfill your purchases, and deliver the luxury hair extensions to you. We may use your email address to send you order confirmations, shipping notifications, and updates related to your purchase. With your consent, we may send you promotional emails or newsletters about our products, special offers, or new releases. You can opt-out of receiving such communications at any time by following the unsubscribe instructions included in the emails or by contacting us directly. We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering your orders.

Data Security:
We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. We implement appropriate physical, technical, and organizational security measures to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

Retention of Your Information:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement or as required by law. If you wish to have your personal information removed from our database, please contact us, and we will make reasonable efforts to comply with your request, unless we are required to retain the information for legal or legitimate business purposes.

Links to Third-Party Websites:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy statements of those third-party websites you visit.

Children's Privacy:
Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that we have collected personal information from a child under 16, we will take steps to delete the information as soon as possible.

Changes to this Privacy Statement:
We may update or modify this Privacy Statement from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted on our website with a revised "Last Updated" date. We encourage you to review this Privacy Statement periodically to stay informed about how we collect, use, and protect your personal information.

If you have any questions or concerns regarding our Privacy Statement or the handling of your personal information, please contact our customer service team for further assistance.

Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or through our contact page.


Last updated: 1st of June 2023