Refund policy
Thank you for shopping at our store. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges may be necessary. Please read our returns and exchange policy carefully to ensure a smooth process.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return or exchange, the hair extensions must be in their original condition, unopened, unused with tags, and in its original packaging. Any signs of wear, alterations, or damage will make the item ineligible for return or exchange. You’ll also need the receipt or proof of purchase
To start a return, you can contact us at info@theglowroom.nl.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@theglowroom.nl.
To be eligible for a return or exchange, the hair extensions must be in their original condition, unopened, unused with tags, and in its original packaging. Any signs of wear, alterations, or damage will make the item ineligible for return or exchange. You’ll also need the receipt or proof of purchase
To start a return, you can contact us at info@theglowroom.nl.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@theglowroom.nl.
Damages and issues
If you receive a damaged item or an incorrect order, please contact our customer service team immediately. We will assist you in resolving the issue promptly by arranging for a return, exchange, or refund.
If you receive a damaged item or an incorrect order, please contact our customer service team immediately. We will assist you in resolving the issue promptly by arranging for a return, exchange, or refund.
Exceptions / non-returnable items
For hygiene reasons, we cannot accept returns or exchanges for hair extensions that have been opened, used, or tampered with. We do not accept returns or exchanges for items that were purchased during a promotional sale or clearance event. All sales during such periods are final.
For hygiene reasons, we cannot accept returns or exchanges for hair extensions that have been opened, used, or tampered with. We do not accept returns or exchanges for items that were purchased during a promotional sale or clearance event. All sales during such periods are final.
Exchanges
If you would like to exchange an item for a different product, please contact our customer service team within 14 days of receiving your order. Provide your order details and specify the item you wish to exchange and the desired replacement. Once your exchange request is approved, our team will provide you with further instructions on how to proceed. The customer is responsible for the shipping costs associated with the exchange, including returning the original item and shipping the replacement. The exchanged item will be shipped once we receive the original item and verify its condition.
If you would like to exchange an item for a different product, please contact our customer service team within 14 days of receiving your order. Provide your order details and specify the item you wish to exchange and the desired replacement. Once your exchange request is approved, our team will provide you with further instructions on how to proceed. The customer is responsible for the shipping costs associated with the exchange, including returning the original item and shipping the replacement. The exchanged item will be shipped once we receive the original item and verify its condition.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theglowroom.nl.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theglowroom.nl.
Please note that our returns and exchange policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.
