Shipping policy
Thank you for choosing our e-commerce store for your luxury hair extensions. We aim to provide you with a seamless and enjoyable shopping experience. This Shipping Policy outlines important information regarding the shipping process and related terms and conditions.
Processing time: Once your order is placed and payment is successfully processed, our team will begin processing your order. Please allow up to 1-2 business days for order processing if the product is in stock. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery: We offer several shipping methods to ensure prompt and reliable delivery of your luxury hair extensions. The available shipping options and estimated delivery times will be displayed during the checkout process based on your location. Please note that delivery times may vary depending on factors beyond our control, such as customs clearance and unforeseen transportation delays.
Shipping Costs: Shipping costs will be calculated based on the weight, dimensions, and destination of your order. The applicable shipping fees will be displayed during the checkout process. Please ensure that you review the shipping costs before finalizing your purchase. Kindly note, shipping within the Netherlands is free.
Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. It is recommended to check with your local customs office for more information on potential charges before placing an order.
Order Modifications and Address Changes: If you need to make any modifications to your order or change the shipping address after it has been placed, please contact our customer support team through the contact page on this website or e-mail us at info@theglowroom.nl as soon as possible. We will do our best to accommodate your request; however, we cannot guarantee changes can be made once the order has been processed and shipped.
Lost or Damaged Shipments: While we take utmost care to ensure your order arrives in perfect condition, unforeseen circumstances may occur during transit. If your package is lost or damaged during shipment, please notify us immediately. We will work with the shipping carrier to initiate a claim and resolve the issue promptly. Please provide any necessary documentation or evidence to support your claim.
Returns and Exchanges: For information regarding our returns and exchanges policy, please refer to our dedicated Return Policy page on our website.
If you have any further questions or require assistance regarding our shipping policy, kindly send us an e-mail through info@theglowroom.nl
